Services

Accident repair

A comprehensive service that sets us apart

Having a motoring accident can be a distressing and frustrating experience. Here at Advantage Valley we put our experience and expertise to use, to ensure your vehicle is returned to you, in its pre-accident condition, with the minimum of inconvenience, distress and delay in a professional and courteous manner. We will manage the whole scenario on your behalf, liase directly with insurance companies and third parties to ensure a fast and hassle-free service. We will arrange a courtesy vehicle, recover your car from the accident, keep you informed of progress and deliver your repaired vehicle back to you.

The Vehicle Repair process

Stage 1

One of our fully trained reception staff will check in your vehicle, and note all your concerns regarding damage to your vehicle.

Stage 2

Once your vehicle has been checked in, or delivered to our premises, the reception team will pass on all your information to one of our qualified estimators. They will then compile a comprehensive computerised estimate. This will then be sent electronically, along with digital images taken showing damaged and non damaged areas of your vehicle, direct to your insurance company.

Stage 3

On receipt of the estimate the insurance company will agree the repair process and authorise us to proceed with the repairs. This will normally be within 48 hours. Some insurance companies will not allow repairers to commence work without written authority, so this may cause a short delay between your vehicle arriving on site and the work commencing. Other insurers will allow repairs under a certain value to commence immediately. Should the estimated cost of repairs be close to the current market value of your vehicle we will have to wait to hear from your insurance company to assess the vehicle before authorising repairs or deeming it a total loss.

Stage 4

Once we have received authority, or the repair costs fall within our self authority limits, the vehicle will be scheduled into the workshop for repair.

Stage 5

Our in-house parts department will liaise with local suppliers and organise delivery of all parts required for the repair to your vehicle, as agreed with your insurer. Parts typically take 2–3 days to arrive but there is the possibility of some parts being on factory back order with the manufacturer which could take slightly longer.

Stage 6

Repairs will commence. One of our fully-trained technicians will undertake the task of removing all the damaged parts of your vehicle along with repairing any parts needed to undertake the repair. They will notify our engineers of any further damage they find whilst dismantling the vehicle, and at this stage any additional hidden damaged parts will be ordered.

Your vehicle will then be repaired using the latest equipment and materials, to restore it as close to factory condition as possible. It will then be processed through to our paint department where it will be refinished in one of our low bake ovens using your vehicles approved coatings. After the painting process, your vehicle will be returned to have parts re fitted and undergo any mechanical operations it may require.

Stage 7

Upon completion of repairs the vehicle will be washed, leathered and the interior vacuumed and then it will proceed through a final quality control check carried out by our fully trained in-house inspector.

Stage 8

Once all of the above stages have been satisfactorily completed a member of the reception team will contact you to arrange the return of your completed vehicle.

Stage 9

Upon return we will ask you to sign a collection note to confirm you have received the vehicle back into your care. We will collect any payment for insurance excess, betterment or VAT, if applicable, at this time.

Keeping you informed

Our reception team will keep you informed of your vehicles progress throughout its repair, by telephone or email.

Scratch and dent removal

Cost Effective Repair!

With Advantage Valley's unrivalled expertise in 'Smart' repair we can rectify those minor dents and scuffs that so affect the look and value of your vehicle. Not only do you you save on traditional repair techniques, our fully equipped bodyshop ensures the highest standard of finish. We can complete car body repairs such as bumper scuffs, paintwork scratches, minor dents and kerbed alloy wheels without re-painting the entire panel/wheel, which means you can now get minor damage to your car paint done:

• Within a much shorter time
• To the highest quality commercial standard
• At a fraction of the price of traditional body shop methods
• All our repairs meet the very latest enviromental standards
• It's reassuring to know your repair is undertaken by a firm that holds BSI Certification through Cars QA

Car rental

Where courtesy vehicles are not available - for private repairs and enhancements etc - we are able to provide rental vehicles at the most competitive rates.

Ladies - Our commitment to you.

At least half of our customers are ladies and we recognise that some of you have a dislike of dealing with the motor trade.

Advantage Valley fully understand that no one wants to be in the position of having to have their vehicle repaired after an accident, and the difficult situation that you can find yourself in, but you’ll find that all our staff are fully trained to handle your situation.

Our dedicated female Account Managers will put you at ease from the very first call to book your vehicle in for repair.  They’ll look to remove the stress of the situation and assist you with your insurance claim to getting you mobile again, as quickly as possible.  All our repair sites have British Kite mark PAS 125 Approval, so that you can feel assured that whatever the type of repair needed from minor bumps to serious re-building, the repair quality will be to the highest and safest standard.

Before we commence repair to your vehicle one of our friendly estimators will call you to discuss the exact repairs that have been authorised by your insurer.

We’ll provide regular updates throughout the repair process, removing all the technical jargon that is often used to intimidate. You can also call us at any time for an immediate progress report on your vehicle. We’ll even call you after the completion and return of your vehicle to ensure that our services met your expectations.